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Frequently Asked Questions

How long will your fudge keep for?

Our fudge will stay fresh for six to eight weeks.

How will my order be shipped?

All of our orders will be shipped via Royal mail 1st class post.

Is ordering from you online safe/secure?

Credit card payments are taken via Paypal and therefore are extremely safe and secure. We also do not store credit card details nor do we share customer financial details with any 3rd parties.

Do you store my credit card details?

We do not store credit card details nor do we share customer financial details with any 3rd parties.

Can I request custom fudge flavours?

Yes you can. Drop us an email or give us a call and we will be happy to discuss this with you.

Do you cater for special occaisons?

We would be delighted to help you celebrate your special occaison, be it a birth party or a wedding. Get in touch with our team and we wil be happy to help.

Terms and Conditions

Product Descriptions

  • All specifications are approximate only and as the product is handmade, subject to some variation and deviation.
  • Every effort will be made to supply the choice of flavour chosen but we reserve the right to supply alternatives if your choice is not available.

Allergy Information

  • All our fudges contain dairy products.
  • All fudge is made on our premises which processes nuts and may contain nut or nut traces.
  • Our basic Fudge flavours are Vegetarian friendly, Gluten Free & Wheat Free. However we add a lot of ingredients to our fudges such as Marshmallows, which are not suitable for Vegetarians. All the Fudges sit next to each other on the counter; therefore we cannot guarantee that cross contamination has not occurred.
  • Always consult the product page for specific allergy information.

Ordering

  • All weights given on the site are approximate although every effort is made to ensure the quantities are accurate.
  • All orders are accepted once your order has been processed by paypal.
  • We reserve the right, at any time prior to acceptance, to refuse any order or any part of an order, or to require further or better information to enable it to evaluate and/or process the order.

Delivery

  • All orders wil be shipped via Royal Mail 1st class post.
  • Orders are not dispatched on Saturday or Sundays.
  • Any delivery dates quoted are approximate and we accept no liability for late deliveries.
  • Without prejudice to your statutory rights we accept no liability for any failure to ship products where this results from acts of God, civil commotion, riots, flood, drought, fire, legislation or other factors outside our control, or our decision on reasonable grounds not to do so for reasons of suspicion of credit card fraud or similar, provided that we take all reasonable steps to notify you within fourteen (14) days of order placement that products will not be shipped as ordered. In such cases we will not process any payment or will immediately refund any payment made, in full.
  • We only ship our orders to the UK.
  • We do all that is possible to ensure that your goods reach you in perfect condition, but should you be unhappy with your purchase by reason of goods damaged in transit, please contact us within 2 working days of receipt.
  • It is your obligation to enter the correct delivery address details at time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.
  • Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.
  • Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place

Refund Poilcy

  • Returns must be processed within 7 days of purchase. If for any reason you would like a refund please contact us immediately.

Pricing

  • In the event that there is a pricing error on the website we will not be bound to honour any orders made at that price.

Pricing and Payment

  • In the event that there is a pricing error on the website we will not be bound to honour any orders made at that price.
  • Payments are processed via PayPal because it is a trusted and secure online payment method but, more importantly it offers all parties 100% protection against fraud.

Copyright

  • All rights in the site design, text, graphics and other content, interfaces, and the selection and arrangements thereof belong to Granny Shaws Fudge Factory. All rights are reserved save as set out below. Permission is granted to electronically copy and to print hard copy portions of this site for the sole purpose of placing an order with Granny Shaws Fudge Factory. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, or republication is strictly prohibited.

Privacy

  • We will not divulge any infomration you supply to use withy and 3rd parties.
  • We do not store credit card details nor do we share customer financial details with any 3rd parties.
Copyright © 2017 Granny Shaws | Terms and Conditions | E: info@grannyshawsfudgefactory.co.uk | T: 02825891790 | 49 Millfields, Kells, Ballymena, BT42 3HF